User Experience. Customer Experience. Product Design. Experiential Design. Human Factors.
There's a whole lot that can be discussed about this thing called Usability - even if it's the name itself.
I think the job is a bit art, a bit science, a bit engineering and a whole lot of creativity. It gets even more interesting when you're doing usability for products that don't exist yet.
What is this thing called usability?
One day I might look back on these notes and maybe that will give the answer.
My lecture notes say:
ReplyDelete"Usability" concerns how easy to use and how accessible the system is. The "User Experience" however involves more than just usability. It concerns with improving and designing anything that people experience. In many ways involves more emotional engagement too.